How the UTM universe works
Every path, step by step. Choose a platform or search for the task you want to complete.
Prepare and supportPrepare and support: where to start
- Open Prepare and support.Choose My participation, Support a runner or UTM live according to your needs.
- Select your race within that area.Locations, transport, access and timings depend on the distance selected.
- Check current maps and documents.Information marked provisional remains subject to confirmation by the organisers.
Prepare and supportOrganise my participation
- Choose your race to view the start, transport, finish and operational information.Open the panels for details.
- Use the checklist to review registration, regulations, equipment and documents.Ticking a task records your own progress; it does not validate your entry with the organisers.
- If you choose to save your preparation, it stays in this browser.Confirm your entry on the official registration platform and check your race timings and rules.
Prepare and supportFind spectator locations and passage estimates
- In Support a runner, choose the race and open Spectator locations.Use View all locations for the full list for that distance.
- Each card shows the location and estimated first and last runner times, including the date.Open its official map link to locate the point.
- Estimates are not cut-off times or access permissions.Check restrictions before travelling; a spectator location does not authorise personal assistance.
Prepare and supportCheck restricted access, closures and parking
- Choose the race in Support a runner and open Access, closures and parking.Zones follow the course order; open each zone for its access points and parking areas.
- Read the restriction type, hours or status and who may pass.Use Open this location on the map to find the exact access point.Entrances within one zone are local alternatives, not successive runner passages.
- Respect closures and keep emergency access clear.The estimated last runner time does not determine when a road reopens.An unconfirmed schedule does not mean unrestricted access.
Prepare and supportMay I provide support or enter an aid station?
- At the Ansiães life base, reserved for UTME 120K, only one supporter is permitted per runner.To enter the life-base area, that person must show the accreditation supplied by the organisers.
- Accreditation only permits entry to the life-base area.It is not a parking permit and does not authorise accompanying the runner on the course or entering other aid stations.
- Personal assistance is only allowed in expressly authorised areas.At Ansiães, for UTME 120K, the limit is one accredited supporter per runner.
Prepare and supportCheck transport and the start location
- In My participation, select your race and open transport to the start.Check the boarding location in Amarante, destination and boarding deadline.
- The announced transport is exclusively for runners, from Amarante to the starts.It is not a supporter service.
- Check restrictions in the start area before planning your journey.Passage estimates and cut-off times do not replace boarding instructions.
Prepare and supportFollow UTM remotely
- Open UTM live for official channels, news and the programme.Select the race where applicable.
- Use only results, checkpoint or content links made available by the organisers.This area does not guarantee video streaming or GPS tracking of runners.
- To watch in person, use Support a runner and check access.In an emergency, call 112; the Help centre and Maronejo are not emergency services.
Prepare and supportWithdrawal and collection
- The races are semi-self-sufficient.Each runner must prepare equipment, food and hydration for the sectors and continually assess their condition and ability to proceed.The cut-off is checked when leaving the aid station.The runner must leave before the deadline; after the cut-off they may not continue into the sector, even outside the competition.The station remains operational to receive the last runner in the sector and is not demobilised merely because the predicted last runner has passed.Closure depends on the applicable cut-off, Race Direction instructions and, where required, confirmation by the responsible official.After the cut-off, the team ensures safe closure.Anyone who does not leave before the deadline is withdrawn and follows collection instructions, without proceeding into the sector, even outside the competition.
- Collection following voluntary withdrawal is provided at officially authorised aid stations while operational and within their cut-off times, under the organisers’ transport plan.Tell the official, confirm that withdrawal is recorded and remain contactable unless unable to do so.Transport is not immediate and the wait may last several hours.If you need to return to the previous aid station, do so only if it remains operational and you can return safely.If it is closed or returning is unsafe, contact race command using the SOS numbers on your bib and follow instructions.
- If you voluntarily withdraw outside those stations, you must notify race command using the SOS contacts on your bib.You arrange transport by your own means and at your expense; the organisers do not arrange it or cover its costs.This does not exclude duties of assistance, rescue and evacuation in a medical or safety emergency.Ordinary fatigue alone does not guarantee collection outside aid stations.Report injury, illness, suspected medical conditions or danger using the SOS contacts on your bib; in an emergency, call 112.The medical team assesses whether you may continue and may order withdrawal.Evacuation depends on severity, location, accessibility, weather, team safety and available resources; stabilisation and waiting may be necessary.Immediate evacuation is not guaranteed at every location.Follow withdrawal orders and do not force progress or return in unsafe conditions.
UTM CommunityReact to a discussion or reply
- Select React, then choose 👍 Like, ❤️ Love, 😂 Haha, 😮 Wow, 😢 Sad or 👎 Dislike.
- Choose one reaction per post or reply.Another choice replaces it; selecting your current reaction again removes it.Only used reaction counts appear.
- Reactions are not UTM Family credits or Community Points.Participation depends on your permissions and the conversation status.
UTM CommunityPersonalise your profile, cover and photos
- In your personal area, edit your profile to change available fields such as name and nickname.Add a personal quote using the edit option beside the quote.
- Edit the cover to add or replace its image and adjust the framing.Store up to ten gallery photos in addition to the cover; reorder, replace or remove them.
- Select a thumbnail to enlarge it and close with the top-right X. JPG, PNG and WebP up to 15 MB are accepted; the site prepares a lighter version.
- The gallery follows profile access permissions.Respect image rights and other people’s privacy.Editing your profile does not change roles or permissions.
UTM FamilyInternal and shared conversations
- Internal UTM Family discussions retain their member, department or group access restrictions.
- For a discussion shared with UTM Community, open the conversation link to reply.Replies and reactions stay together in that topic.
- Forum profile, configuration and moderation are in expandable panels.Only controls authorised for your account are shown.
UTM CommunityPhotos: profile gallery or forum post?
- The profile gallery holds ten photos in addition to the cover: JPG, PNG or WebP up to 15 MB per file.The site prepares a lighter version.
- Each forum post or reply allows four JPG, PNG or WebP photos up to 5 MB each.Their visibility follows the topic; the gallery follows profile permissions.
UTM CommunityShare a conversation outside the website
- Share the topic link and check that its content is public.Sharing a link does not grant access to a restricted conversation.
- A social network may retain an older preview.Check the link on the website first.Editing the topic does not guarantee updates to posts or copies already stored outside UTM.
UTM FamilyRead and open notifications
- When signed in, use the notification bell when available.Choose all or unread notifications, then Open to visit the related item.
- Mark notices as read or open the full notification list.Marking a notice as read does not approve a mission, application or request.
First stepsWho can access UTM Shop products?
- There are three access levels: general products for all visitors; future UTM Community exclusives for signed-in authorised Community members, including UTM Family; and UTM Family products for approved Family members who are signed in.
- All UTM Family members also have UTM Community access.UTM Community membership alone does not grant UTM Family access.
- Some UTM Family exclusive products are already listed; the currently displayed combined product is an exception.Restricted Help Centre content and other features follow the relevant sign-in and membership permissions.
- UTM Family credits are not euro prices.Any future changes to credit allocation will be announced separately.
First stepsHow the platforms connect
- The UTM website presents the event.UTM Community supports participation and UTM Family organises volunteering.
- Choose an area for your task.Internal areas share a sign-in session but keep their own access permissions.
- Plantar um Marão has an external official portal.Signing in to UTM does not automatically grant access to that portal.
First stepsCreate an account and recover access
- Open the sign-in page and choose to register or sign in.Use an email address you can access and follow the instructions.
- If you forget your password, request a reset and enter the emailed code to choose a new one.
- Creating an account does not automatically approve UTM Family membership or restricted UTM Community participation.
First stepsLanguage and mobile use
- Choose PT, ES, FR or EN.Public content follows the selected language; internal management is in Portuguese.
- On mobile, open the menu to find the same areas.Scroll wide tables horizontally when needed.
- Sign out when using a shared device.Never share passwords or recovery codes.
UTM website and racesChoose a race and explore the route
- Open Races and select a distance.Read the race information, route, elevation profile, programme, transport and mandatory equipment.
- Use the maps, tables and documents on that page.Check the edition and document date before preparing.
- Consult the regulations and FAQs for rules.The assistant does not replace official instructions.
UTM website and racesRegister for a race
- Read the conditions and open the official registration link for your race.
- Complete registration and payment on the indicated platform.A UTM Family or UTM Community account does not register you as an athlete.
- Check your status on the registration platform and keep receipts.When requesting help, include the race, edition and registration reference.
UTM website and racesProgramme, travel and territory
- Check the edition’s programme for activity times and locations.
- On your race page, check transport and boarding points for your distance.Explore the territory information for accommodation and visits.
- Confirm bookings directly with providers.A tourism link is not a booking or a promise of included transport.
UTM website and racesFind results and previous editions
- Open the results archive and choose an edition and distance.
- Follow the official source.Distinguish registered entrants, starters and finishers when comparing figures.
- When asking Maronejo to search, give the athlete’s name and edition if known.Verify similar names and results against the original source.
UTM website and racesAsk Maronejo by text or voice
- Open Maronejo and ask a specific question about a race, the territory or previous editions.
- For voice input, allow microphone access when prompted, speak and review the transcript before sending.You can edit the text.
- Check the links provided and ask for clarification when needed.Use private support channels for personal matters.
UTM FamilyJoin UTM Family
- Sign in to UTM Family, complete the requested details and submit your volunteering application.
- Read the current regulations and record your acceptance when requested.Membership requires approval.
- Check the status in your personal area.Some member functions remain unavailable while your application is reviewed.
UTM FamilySet interests and availability
- Select the volunteering areas you would like to help with and save your choices.
- In Availability and skills, complete the preferences useful for mission planning.
- Preferences help identify suitable roles.They do not assign a mission or confirm a shift.
UTM FamilyApply for a mission and track approval
- In the calendar, select an event and an available role.Check times, department and your availability before applying.
- The department manager reviews your application.Following their approval, it goes to the lead supervisor for a final decision.
- The mission is confirmed only after final approval.Check its status and your calendar; if no events or roles are published, wait for the organiser to open them.
UTM FamilyCalendar and email reminders
- Check confirmed commitments in your calendar and review the times before the event.
- Enable email reminders and choose 24 hours before, one hour before or both.Save your preferences and check your spam folder.
- Import the .ics file into your calendar if useful.It is a snapshot at export time; future changes are not automatically synchronised.
UTM FamilyPrepare for a mission
- Select the mission and read its briefing: meeting point, arrival time, equipment, transport, meals and responsible contact.
- Confirm you have read it once the briefing is complete and understood.Ask the manager about any unconfirmed information.
- Check the briefing again near the mission date.An empty field does not mean a service is included.
UTM FamilyCar sharing and accommodation requests
- Select an event and choose to offer a lift, request a lift or request accommodation.
- Enter locations, times, seats or nights and notes.Track the request in the same area.
- A pending request is not a confirmed booking.Check the decision and agree details with the authorised contact.
UTM FamilyRecord service and check credits
- In your assigned mission, check in when starting and check out when finishing.
- The manager validates actual service time and coordination approves the credits.Request a justified correction if a check-in is missing or wrong.
- Check your personal statement.Each full 5-hour block earns 1 credit and a remainder of at least 3 hours adds 0.5; 8 hours earns 1.5 credits.
UTM FamilyKit, guides and event-day support
- Check your allocated kit and collection instructions in the UTM Family support area.
- Read published guides for your team and confirm mission instructions before starting.
- Afterwards, use the feedback channels to report difficulties and suggestions.The volunteer kit is not sold to the public.
UTM FamilyBenefits, passport and history
- Open My benefits to view published options and their conditions.
- Request an available option and track the decision.Credits do not automatically guarantee a place or benefit.
- View your participation in the passport and history.Protect your personal QR code and other members’ data.
UTM FamilyDiscussions, ideas, requests and notifications
- Use the UTM Family forum for team discussions and the ideas area for proposals.
- Use the requests area for formal requests and check the decision history.Open a support ticket for usage problems.
- Check your personal notifications.Keep personal matters in private channels and follow the regulations.
UTM CommunityJoin UTM Community
- Open UTM Community and its forum.Public reading and posting have different requirements.
- To participate, sign in, complete the membership details, read the rules and record your acceptance.Wait for approval if your status is pending.
- UTM Family approval does not replace UTM Community’s own requirements.
UTM CommunityPost, reply and search the forum
- Search by keyword or category before creating a topic.Open a topic to read the discussion.
- Choose a category and check whether visibility is public or members-only.Review text and photos before posting.
- Follow the rules.Closed topics, paused participation or pending access may prevent new posts.
UTM CommunityProfile and Community Points
- Complete your profile and review news preferences before saving.
- Check your Community Points balance and movements to understand each entry.
- Community Points are separate from UTM Family service credits.Do not assume conversion or automatic benefits between the two systems.
UTM CommunityNews, suggestions and surveys
- Read news and initiatives published in UTM Community.
- Use the suggestions area to submit proposals and available surveys to share your views.
- Events and benefits can only be selected when published.An empty list means there are no available options in that area at that time.
Plantar um MarãoDiscover Plantar um Marão and participate
- Read about the project, its origins and initiatives.Distinguish announced activities from proposals still in development.
- Open Environmental actions to find published activities; UTM Family members can also use their environmental channel.
- Confirm conditions with the organiser before joining.Environmental work requires planning and coordination with local land managers.
Plantar um MarãoFind and follow my tree
- Open My Tree and use the code or QR you received.
- The lookup takes you to the official Plantar Marão portal run by Baldios de Ansiães.Follow that portal’s access and instructions for photos, location and updates.
- If you cannot find a record, check the code with the organiser.UTM’s internal records are not a synchronised copy of the official register.
Shop and other websitesBrowse the UTM Shop
- Open the shop and read the product information.
- The catalogue is being prepared and payments are disabled.Confirm price, stock and conditions before ordering through an indicated channel.
- The UTM Family kit is exclusive to volunteers.Partner shops use their own terms and payment systems.
Shop and other websitesOther events, partners and external websites
- Explore Universo Marão and use published links to reach the organisation’s websites.
- Find partners, territory, history and initiatives on the main site.External websites may have their own rules and contacts.
- Mentioning an event does not mean it has a separate website or open registration.New websites will be added when available and verified.
Support and privacyOpen and track a support request
- Choose UTM Family Support for volunteering or UTM Community Support for that community.Access depends on the relevant membership permissions.
- Create a request with a clear title, the page and the steps that caused the problem.Never include passwords or codes.
- Follow replies in the same ticket and close it when resolved.Reopen it if the problem continues.
Support and privacyRegulations, privacy and communications
- Read the terms and privacy policy.Accepting regulations does not authorise marketing or publication of images.
- Review communication preferences.To stop receiving a campaign, use the unsubscribe link in its email.
- General enquiries: geral@utmarao.pt; volunteering: family@utmarao.pt.Use private channels for personal data or individual complaints.