Help centre

How the UTM universe works

Every path, step by step. Choose a platform or search for the task you want to complete.

First steps

Open panels and find information

  1. Select a collapsed panel’s heading to open it and select it again to close it.On race pages, use the shortcuts to route, equipment and logistics.
  2. On mobile, open the menu to change areas.The back-to-top arrow appears after scrolling down the page.
First steps

Who can access UTM Shop products?

  1. There are three access levels: general products for all visitors; future UTM Community exclusives for signed-in authorised Community members, including UTM Family; and UTM Family products for approved Family members who are signed in.
  2. All UTM Family members also have UTM Community access.UTM Community membership alone does not grant UTM Family access.
  3. Some UTM Family exclusive products are already listed; the currently displayed combined product is an exception.Restricted Help Centre content and other features follow the relevant sign-in and membership permissions.
  4. UTM Family credits are not euro prices.Any future changes to credit allocation will be announced separately.
First steps

How the platforms connect

  1. The UTM website presents the event.UTM Community supports participation and UTM Family organises volunteering.
  2. Choose an area for your task.Internal areas share a sign-in session but keep their own access permissions.
  3. Plantar um Marão has an external official portal.Signing in to UTM does not automatically grant access to that portal.
First steps

Create an account and recover access

  1. Open the sign-in page and choose to register or sign in.Use an email address you can access and follow the instructions.
  2. If you forget your password, request a reset and enter the emailed code to choose a new one.
  3. Creating an account does not automatically approve UTM Family membership or restricted UTM Community participation.
First steps

Language and mobile use

  1. Choose PT, ES, FR or EN.Public content follows the selected language; internal management is in Portuguese.
  2. On mobile, open the menu to find the same areas.Scroll wide tables horizontally when needed.
  3. Sign out when using a shared device.Never share passwords or recovery codes.