How the UTM universe works
Every path, step by step. Choose a platform or search for the task you want to complete.
UTM FamilyInternal and shared conversations
- Internal UTM Family discussions retain their member, department or group access restrictions.
- For a discussion shared with UTM Community, open the conversation link to reply.Replies and reactions stay together in that topic.
- Forum profile, configuration and moderation are in expandable panels.Only controls authorised for your account are shown.
UTM FamilyRead and open notifications
- When signed in, use the notification bell when available.Choose all or unread notifications, then Open to visit the related item.
- Mark notices as read or open the full notification list.Marking a notice as read does not approve a mission, application or request.
UTM FamilyJoin UTM Family
- Sign in to UTM Family, complete the requested details and submit your volunteering application.
- Read the current regulations and record your acceptance when requested.Membership requires approval.
- Check the status in your personal area.Some member functions remain unavailable while your application is reviewed.
UTM FamilySet interests and availability
- Select the volunteering areas you would like to help with and save your choices.
- In Availability and skills, complete the preferences useful for mission planning.
- Preferences help identify suitable roles.They do not assign a mission or confirm a shift.
UTM FamilyApply for a mission and track approval
- In the calendar, select an event and an available role.Check times, department and your availability before applying.
- The department manager reviews your application.Following their approval, it goes to the lead supervisor for a final decision.
- The mission is confirmed only after final approval.Check its status and your calendar; if no events or roles are published, wait for the organiser to open them.
UTM FamilyCalendar and email reminders
- Check confirmed commitments in your calendar and review the times before the event.
- Enable email reminders and choose 24 hours before, one hour before or both.Save your preferences and check your spam folder.
- Import the .ics file into your calendar if useful.It is a snapshot at export time; future changes are not automatically synchronised.
UTM FamilyPrepare for a mission
- Select the mission and read its briefing: meeting point, arrival time, equipment, transport, meals and responsible contact.
- Confirm you have read it once the briefing is complete and understood.Ask the manager about any unconfirmed information.
- Check the briefing again near the mission date.An empty field does not mean a service is included.
UTM FamilyCar sharing and accommodation requests
- Select an event and choose to offer a lift, request a lift or request accommodation.
- Enter locations, times, seats or nights and notes.Track the request in the same area.
- A pending request is not a confirmed booking.Check the decision and agree details with the authorised contact.
UTM FamilyRecord service and check credits
- In your assigned mission, check in when starting and check out when finishing.
- The manager validates actual service time and coordination approves the credits.Request a justified correction if a check-in is missing or wrong.
- Check your personal statement.Each full 5-hour block earns 1 credit and a remainder of at least 3 hours adds 0.5; 8 hours earns 1.5 credits.
UTM FamilyKit, guides and event-day support
- Check your allocated kit and collection instructions in the UTM Family support area.
- Read published guides for your team and confirm mission instructions before starting.
- Afterwards, use the feedback channels to report difficulties and suggestions.The volunteer kit is not sold to the public.
UTM FamilyBenefits, passport and history
- Open My benefits to view published options and their conditions.
- Request an available option and track the decision.Credits do not automatically guarantee a place or benefit.
- View your participation in the passport and history.Protect your personal QR code and other members’ data.
UTM FamilyDiscussions, ideas, requests and notifications
- Use the UTM Family forum for team discussions and the ideas area for proposals.
- Use the requests area for formal requests and check the decision history.Open a support ticket for usage problems.
- Check your personal notifications.Keep personal matters in private channels and follow the regulations.