Help centre

How the UTM universe works

Every path, step by step. Choose a platform or search for the task you want to complete.

Support and privacy

Open and track a support request

  1. Choose UTM Family Support for volunteering or UTM Community Support for that community.Access depends on the relevant membership permissions.
  2. Create a request with a clear title, the page and the steps that caused the problem.Never include passwords or codes.
  3. Follow replies in the same ticket and close it when resolved.Reopen it if the problem continues.
Support and privacy

Regulations, privacy and communications

  1. Read the terms and privacy policy.Accepting regulations does not authorise marketing or publication of images.
  2. Review communication preferences.To stop receiving a campaign, use the unsubscribe link in its email.
  3. General enquiries: geral@utmarao.pt; volunteering: family@utmarao.pt.Use private channels for personal data or individual complaints.